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iTECH Services

Taking Care of Your IT Systems

iTECH Services provides complete or partial management and support of your IT functions – based on your needs and tailored to fit your budget.

 

Remote Monitoring – 3 Subscriber Package Options:

  • Comprehensive Package – Look at us as your trusted IT advisor, your CIO

    • Full system support with monitoring and remote remediation of issues

    • Critical patch management – ensures your systems are updated timely

    • Our help desk is available to field calls from your end-users (via email or phone during regular business hours) as well as manage your user account administration (moves, adds, password changes)

  • Responsive Package – Look at us as your IT support organization

    • Full system support with monitoring and remote remediation of issues (does not include advanced levels of support – i.e. help desk, line of business application assistance, user account administration)

    • Management of critical patches

  • Essential Package – Look at us as your low cost solution to managed IT services

    • Provides monitoring of systems as needed

    • Alerts are routed to your support staff as needed (directed by you)

    • We can remediate issues on a time and material basis

Email and Web Security

  • Core Filtering – Businesses are spending more time and money managing and fixing email related problems than ever before. Don’t worry about yours – let us keep your email clean.

  • Message Continuity – A fully automated recovery service enabling web-based email access, management, and use during planned or unplanned outages.

  • Message Archiving – Failing to adequately store and retrieve emails can get your business in trouble. We provide email archiving solutions for your business.

  • Outbound filtering – Outbound email misuse can cause big problems for organizations – non-compliant attachments and inappropriate content can get your email server blacklisted and shutdown. Let us make sure your email systems are sending only what you want them to be sending.

Remote Backup – Protecting Your Data – 24x7x365

An automated, reliable, and secure online backup solution that safely stores your critical data at a secure off-site location.

 

Why iTECH Services?

  • Resolve issues in minutes, not hours – up to 90 percent of support issues can be resolved remotely, often within minutes, and the resolution occurs without the users being aware if you so desire.

  • Proactive – the computer tells us when there is a problem, and we begin resolving problems immediately through “remote in” capabilities.

  • Budget friendly – we use automation, not expensive labor, to update software, implement patches, fixes, and protection. Avoid unplanned “spikes” in expenses for IT problem resolution.

  • Improved Performance – when your system is down, your productivity can be reduced to zero. We maximize uptime.

  • Expertise – even the most diligent internal IT support personnel cannot keep up with all of the changes occurring in technology, sometimes on a daily basis.

  • Eliminate your IT headaches – you focus on your business, not your IT systems – we’ll do that for you!