Network Services

Managed Network Services

We take care of your technology, so you can take care of business
Managed Network Services provides customized management and support of your IT systems – based on your needs and tailored to fit your budget. Provide your organization with the tools, expertise and scalability that was previously only available to large enterprises.

What sets EO Johnson Office Technologies apart is our technology roadmap and cloud computing planning tools. We designed our approach to network services to help you control costs, enhance productivity and increase competitiveness. This is accomplished by designing a system around your business objectives, including support services, system upgrades, and technology planning to leverage the power of cloud computing.

Let us build a support plan that fits your needs including the following features:
• Remote monitoring and management (RMM) – The servers, PCs, and other network devices send health status updates, reporting hard drive, memory, processor usage, and more. The management system receives the information and can trigger automatic alerts and remote remediation of issues before they become problems. Critical patch management ensures systems are updated in a timely manner. 
• Help desk – Our U.S. based personnel operate the RMM system and are available to field calls from users for all technology related questions.
• On-site technical support – If a server, PC, network, or software issue cannot be addressed remotely, we dispatch a technician to your location.
• Technology planning – Our Technology Roadmap and Cloud Computing Planning Tools set us apart. Utilizing years of experience, training, and expertise your assigned Virtual Chief Information Officer (VCIO) leads the planning process to design a system around your business objectives, including support services, system upgrades, and security. By using a lifecycle approach of analyze, design, stabilize, and manage, that plan is regularly reviewed and updated.
• Network security – Firewalls, virus and spam control, industry best practices, internal policies, and more are a required part of every technology plan and implementation.
• Cloud based solutions – save money, expedite implementation, and leverage enterprise-class systems through the cloud

o Endpoint security and control – Anti-virus, anti-malware, anti-spyware, client firewall, and more.
o Backup – Data protection/Business continuity – Secure, automatic backup to the cloud.
o Hosted email – Cloud-based solution instead of buying, building, and maintaining the server and software on-site. Simple email systems or hosted Microsoft Exchange, including spam and virus control.
o Spam and virus control – Cloud-based spam filtering services protect your email system, wiping out harmful content before it reaches your network.
o Email message archiving - Message archiving offers easy storage, retrieval, and email monitoring. Prepare for regulatory requirements and e-discovery.
o Email continuity – Augment your premise-based email system with a cloud based system that keeps your communications alive in the event of planned or unplanned outages.
o Web security/Filtering/Control – Category-based website filtering keeps your users productive by blocking inappropriate sites. Stop antivirus and other threats before they reach your network. Protect your users. Maintain compliance. Keep bandwidth usage low.