Live Remote Support

Do you need a quick solution to a technical problem? With our EO Johnson Quick Support tool a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem. If needed, they may request that you visit this page to download our EO Johnson Quick Support tool - Simply click on one of the buttons below according to your computer type.

  Mac OS - EO Johnson Quick Support Tool

  Windows OS - EO Johnson Quick Support Tool

How It Works:

Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative decides to remotely connect with you. You will then click on the "  EO Johnson Quick Support Tool" button above to download our EO Johnson Quick Support.exe applet.

Step 2: You are prompted to download a small virus-free applet. Choose Open or Run if asked.

Step 3: Your support rep will ask you for the ID and then the password provided by the applet. With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.