You can’t fix what you haven’t identified. And sometimes that means spinning the word “broken” on its head. With a business process that has been in place for so long, it isn’t always perceived to be broken. After all, the work gets done – even if the process to complete it may be causing lots of unnecessary work and friction along the way. We have identified 14 symptoms of a broken process. It’s a great reference list for uncovering areas of opportunity. Chances are, if you review the list and give some thought as to what is and isn’t working in your business, you can probably identify a process area that could use some attention. Most often, we hear from businesses who can relate to #6 with having a high ratio of checking and reviewing or #13 with throwing more people or money at the problem. For many, this stands out the most with their human resources and accounts payable processes, but it could apply to any area of your business.
Now that you have identified a business process that is broken, the question that often gets asked next is “what is this costing me?” or “what is the return I will see by fixing it?” These are good questions to ask, and there are multiple data points to consider.
Often, business processes deteriorate over time as workarounds become permanent or people give up trying to fight the system and improve. It’s also common for outdated processes like relying on spreadsheets and paper-based systems to outlast their useful years simply out of habit. It can be an uphill battle to convince people to change but considering all the costs of doing business the same way you’ve always done it can help illustrate the need for a better business process.
The most important piece of truly understanding a broken process is to map it out. That’s where we come in. EO Johnson’s Digital Transformation Consulting Team are experts at evaluating and mapping business processes, helping you understand the associated data points and costs, and then incorporating technology to customize a solution that improves your business. Contact us today to start mapping out your digital transformation.