For the seventh year in a row, EO Johnson Business Technologies has been named a top certified dealer by Ricoh USA. The Ricoh Circle of Excellence Award recognizes Ricoh dealers who meet stringent standards for excellence in technical expertise, quality of service, model certification, efficiency, response time, success rates, and customer satisfaction.
This year, EO Johnson technician Ben Nikolay achieved Prestige Technician status by scoring among the top 75 Ricoh technicians in the country. To qualify, EO Johnson service technicians complete a rigorous test to evaluate the breadth of their service experience, qualification, and skills with only the highest-scoring technicians earning Prestige level certification.
Frank Paulich, Vice President—Service for EO Johnson Business Technologies, says the awards are testament to the hard work and dedication of EO Johnson technicians, "Being named to the Ricoh Circle of Excellence for 2022 is a huge honor and one which recognizes the commitment our technicians have to provide World Class customer service. This is an honorable achievement, and I thank everyone who played a part in gaining this recognition of the talent within our organization."
"To rank among the top certified Ricoh dealerships in the country for seven years in a row is also a nod to the consistency with which we strive to deliver superior customer service," Paulich explained.
Along with individual testing scores from EO Johnson's Ricoh-trained technicians, this program leverages a comprehensive review of industry benchmarks to determine eligibility, including customer survey results, First Call Effectiveness, callback and hold call percentages, relevant industry certifications, hardware and solutions training, global accounts support, and escalation policy.