A tradition of service excellence continues
EO Johnson Business Technologies has been recognized as a Toshiba ProMasters Elite Certified Dealer. EO Johnson has received this award annually since 2017. The award recognizes dealers that provide their customers with superior service and ensure the highest service performance standards for their technicians. It is issued by Toshiba America Business Solutions Inc. (TABS).
Award criteria include:
- Training metrics ensuring dealers have factory-trained and tested
- Call center metrics showing the dealer resolves issues quickly and thoroughly by utilizing their support center.
- Service department metrics such as response times, first call effectiveness, and total machine up time.
- Service department processes are in place such as escalation policies and loaner programs to monitor machine performance, and customer satisfaction is measured.
- CloudConnect metrics remote diagnostic tool that allows the dealer to diagnose and resolve issues remotely, thus improving machine performance and up time.
About Toshiba America Business Solutions:
Toshiba America Business Solutions Inc. (TABS) is an independent operating company of Toshiba Corporation, one of the largest electronics/electrical equipment companies in the world.