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Business Copiers & Printers

EO Johnson offers multifunction copiers and printer solutions that are cost effective and easy to use. Trust in the exceptional service and rapid response time of our knowledgeable local service technicians.

Production Print & Finishing

EO Johnson is your one-stop shop for digital production presses, wide-format printing, and finishing equipment. We provide local service and support and have the most technologically advanced Customer Experience Center in the Midwest.

Locknet Managed IT

Locknet Managed IT is a Managed Security Service Provider (MSSP) that is both FFIEC-examined and SOC 2 Type 2 audited. We support businesses in Wisconsin, Minnesota, Iowa, and Illinois with technology strategies and solutions to improve your security position. 24/7/365 remote and onsite support.

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Digital Transformation Solutions

EO Johnson’s digital transformation consultants have solutions for every size and type of business. Reduce paper and secure your files with our bulk document scanning. Then streamline your business with process mapping and secured document management.

Resources

Gain insights and expand your knowledge with our collection of tools and resources. Stay informed about the latest in business technology, print services, and process improvement. 

EO Johnson Receives 2022 Toshiba ProMasters Service Award

1 min read

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A tradition of service excellence continues

EO Johnson Business Technologies has been recognized as a Toshiba ProMasters Elite Certified Dealer. EO Johnson has received this award annually since 2017. The award recognizes dealers that provide their customers with superior service and ensure the highest service performance standards for their technicians. It is issued by Toshiba America Business Solutions Inc. (TABS).

Award criteria include:

  • Training metrics ensuring dealers have factory-trained and tested
  • Call center metrics showing the dealer resolves issues quickly and thoroughly by utilizing their support center.
  • Service department metrics such as response times, first call effectiveness, and total machine up time.
  • Service department processes are in place such as escalation policies and loaner programs to monitor machine performance, and customer satisfaction is measured.
  • CloudConnect metrics remote diagnostic tool that allows the dealer to diagnose and resolve issues remotely, thus improving machine performance and up time.

About Toshiba America Business Solutions:

Toshiba America Business Solutions Inc. (TABS) is an independent operating company of Toshiba Corporation, one of the largest electronics/electrical equipment companies in the world.

 

 

 

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