Place a Service Request

Current customers can submit service requests on our website at any time. For immediate assistance, you can also call our dedicated service lines:

• Copier and printer service: 844.342.5365
• Production print and finishing: 844.236.7567

Our help desk representatives have technical backgrounds and can often troubleshoot issues remotely, minimizing downtime without the need for an on-site visit.

As a SOC 2 Type 2 audited company, we maintain strict security protocols when handling customer equipment and data. This ensures we follow comprehensive security measures when servicing network-connected devices like copiers and printers that could otherwise present security vulnerabilities.

Our technicians resolve 90% of issues with parts they already have on hand, reducing downtime and avoiding delays. If a part needs to be ordered, we’ll notify you right away, while still aiming for a one-visit solution to get you up and running as quickly as possible.

Yes. Our proactive service offering uses diagnostics to allow your printers to be monitored remotely. The proactive approach means that potential issues are identified before they become major problems. These services are available when you enable them for your devices, helping protect your equipment and reduce unexpected downtime.

Our 70+ service technicians are factory-trained and hold industry certifications, ensuring they can support equipment from all major manufacturers. Our service excellence has earned recognition, including Ricoh RFG Circle of Excellence status and Toshiba ProMasters Elite certification—credentials achieved by only the most dedicated service organizations. Additionally, many are cross-trained on multiple brands, allowing them to service diverse equipment. We regularly send our technicians to specialized training schools to keep their skills current with the latest technologies and service techniques.