EO Johnson offers multifunction copiers and printer solutions that are cost effective and easy to use. Trust in the exceptional service and rapid response time of our knowledgeable local service technicians.
EO Johnson is your one-stop shop for digital production presses, wide-format printing, and finishing equipment. We provide local service and support and have the most technologically advanced Customer Experience Center in the Midwest.
Locknet Managed IT is a Managed Security Service Provider (MSSP) that is both FFIEC-examined and SOC 2 Type 2 audited. We support businesses in Wisconsin, Minnesota, Iowa, and Illinois with technology strategies and solutions to improve your security position. 24/7/365 remote and onsite support.
EO Johnson’s digital transformation consultants have solutions for every size and type of business. Reduce paper and secure your files with our bulk document scanning. Then streamline your business with process mapping and secured document management.
Gain insights and expand your knowledge with our collection of tools and resources. Stay informed about the latest in business technology, print services, and process improvement.
Copier and Printer Service
Production Print and Finishing
Locknet Managed IT
Software Solutions
EO Johnson offers multifunction copiers and printer solutions that are cost effective and easy to use. Trust in the exceptional service and rapid response time of our knowledgeable local service technicians.
EO Johnson is your one-stop shop for digital production presses, wide-format printing, and finishing equipment. We provide local service and support and have the most technologically advanced Customer Experience Center in the Midwest.
Locknet Managed IT is a Managed Security Service Provider (MSSP) who is both FFIEC examined and SOC 2 Type 2 certified. We support businesses in Wisconsin, Minnesota, Iowa, and Illinois with technology strategies and solutions to improve your security position. 24/7/365 remote and onsite support.
EO Johnson’s digital transformation consultants have solutions for every size and type of business. Reduce paper and secure your files with our bulk document scanning. Then streamline your business with process mapping and secured document management.
Gain insights and expand your knowledge with our collection of tools and resources. Stay informed about the latest in business technology, print services, and process improvement.
Copier and Printer Service
Production Print and Finishing
Locknet Managed IT
Software Solutions
1 min read
Nothing slows down your business productivity like a printer that isn’t working. All the tasks your employees can’t get done while they wait for it to get back up and running start to pile up. For companies who want to maximize productivity and reduce downtime, proactive services for printers are a game changer.
Proactive services use diagnostics to allow your printers to be monitored remotely. Once proactive services are enabled for your printing devices, the machines report status information on a variety of areas. These include firmware versions, jam codes, error codes, parts life, and other data pertinent to the performance of the machine. This data is transmitted to a vendor-owned server over a secure network connection. Service technicians can view this information via the vendor server.
In addition to improving the performance of your printers and their uptime, businesses that utilize proactive services also gain access to several tools that can further enhance their productivity. EO Johnson customers who use proactive services and then also use our customer portal, service call alerts, auto meter collection, e-billing, and other programs, really benefit from maximizing on a full suite of web-enabled services.
Ready to learn more about how proactive services can improve your business’s uptime? Simply reach out to your EO Johnson Account Executive, Service Technician, or sign up online to have proactive services enabled on your business printers. It only takes a couple of minutes per machine and will make a world of difference for your company’s productivity.
CUSTOMER CARE CENTER
For general supplies and information
844.365.4968
PRINT IMAGE SUPPORT CENTER
Support for copier/printer service related issues
844.342.5365
LOCKNET® MANAGED IT SERVICES
Support for our Locknet Managed IT Services
877.408.1656
DOCUMENT AND SOFTWARE SOLUTIONS SUPPORT
844.304.8791
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