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Proactive Services for Printers

1 min read


It’s all about the uptime

Nothing slows down your business productivity like a printer that isn’t working. All the tasks your employees can’t get done while they wait for it to get back up and running start to pile up. For companies who want to maximize productivity and reduce downtime, proactive services for printers are a game changer.

How do proactive services work?

Proactive services use diagnostics to allow your printers to be monitored remotely. Once proactive services are enabled for your printing devices, the machines report status information on a variety of areas. These include firmware versions, jam codes, error codes, parts life, and other data pertinent to the performance of the machine. This data is transmitted to a vendor-owned server over a secure network connection. Service technicians can view this information via the vendor server.

The three key benefits of proactive services for printers

  1. Quick response. Customers who enable proactive services on their machines have a higher uptime percentage and a faster repair time once a technician is on site. Service technicians have more data readily available to speed up repairs and get your team working again. Some issues are even able to be repaired remotely without the need for a technician on site.
  2. Early detection. Proactive services help service technicians get a heads up on wear and tear, parts that are due for replacement, toner needs, and much more. Customers with proactive services have a longer length of time between service calls as many issues are diagnosed in advance.
  3. Cost-effective. Enabling proactive services is easy and free of charge, so the benefits compared to the cost are tremendous.
Other web-enabled services

In addition to improving the performance of your printers and their uptime, businesses that utilize proactive services also gain access to several tools that can further enhance their productivity. EO Johnson customers who use proactive services and then also use our customer portal, service call alerts, auto meter collection, e-billing, and other programs, really benefit from maximizing on a full suite of web-enabled services.

Getting started

Ready to learn more about how proactive services can improve your business’s uptime? Simply reach out to your EO Johnson Account Executive, Service Technician, or sign up online to have proactive services enabled on your business printers. It only takes a couple of minutes per machine and will make a world of difference for your company’s productivity.




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