SERVICE

Downtime is lost productivity and bottom line impact. EO Johnson Service is here to help.

SERVICE

Downtime is lost productivity and bottom line impact. EO Johnson Service is here to help.

With over 85 technicians throughout our service areas we have technicians close to you throughout Wisconsin, Minnesota and Northern Iowa – average response for a technician to arrive at your site is under 4 hours. Plus, our help desk representatives have technical backgrounds and an understanding of the equipment we sell. They’re often able to resolve problems immediately while speaking with you on the phone.

Place a Service Call

Call us at 844.342.5365, or give us more information here and we’ll follow up with you right away.

If you have service needs for EO Johnson Locknet® Managed IT Services , call us at 877.408.1656.

Software Solutions customers can call for support at 844.304.8791

Order Supplies

Tell us what you need and we’ll get it there.

Help Yourself.

EO Johnson offers expert advice, insight and training on every device we install while also empowering you with your office technology. Our self-help video library walks you through solutions to some of the most common questions we get about machines.

Behavior to Live By No. 3

Make Time to Be Helpful

When there’s “heavy lifting” to be done, we are helpful and ready to pitch in, wherever possible, without being asked. Being helpful extends beyond our workplace.

Go Paperless

Sign up for E-Statement paperless billing to save time and paper!

Recycling Resources

Check with your local municipality for toner container recycling. If local options are not available, choose the brand of equipment below.

Ricoh & Lanier

Complete instructions and information on Ricoh’s Toner Cartridge/Container Recycling Program is available on line. For more information: Click here.

To access a prepaid shipping label, please refer to the following:

  1. Visit Ricoh’s Recycle webpage here.
  2. Scroll to the “Return used consumables like toner cartridges and maintenance kits section.
  3. Choose the “prepaid shipping label.” link in the section “For individual toner cartridges and maintenance kits that do not have a prepaid shipping labels inside the box.

Toshiba

Toshiba’s toner cartridges recycling partner is Close the Loop Inc. Customers can register to participate in Toshiba’s toner recycling program on line here. Upon registration, Close the Loop will deliver a starter kit to your facility.

HP

All HP toner cartridges come with a self addressed pre-paid shipping label for recycling. Simply reuse the replacement cartridge box for shipping.

Canon

Canon uses a plastic in their plastic toner containers that allows for local recycling. Canon has engraved a plastic resin code on each container.

When Canon plastic toner containers cannot be recycled locally or sent to a local energy recovery facility, customers can ship them to the following address:

Canon Toner Container Collection Center
2051 Meridian Place
Hebron, KY 41048

Shipping is at the customer’s expense. Once Canon receives the cartridges, they assume the responsibility and cost for recycling.

Samsung

Click here.

EO JOHNSON

EO Johnson Business Technologies power businesses with document, copier, and IT business solutions.  We create solutions, solve problems, and help our customers work smarter.  And we’ve been doing it for 60 years.

© EO Johnson Business Technologies

Customer Care Center

844.365.4968

For general supplies and information

Print Image Support Center

844.342.5365

Support for copier/printer service related issues

Locknet® Managed IT Services

877.408.1656

Support for our Locknet Managed IT Services

Document and Software Solutions Support

844.304.8791