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Service & Support

When technology issues arise, you need a partner who responds quickly and has the right expertise. Our local service teams deliver industry-leading response times and minimize downtime, ensuring your business runs smoothly.

  • 9

    Out of 10 Service Issues Resolved on the First Visit

  • 88

    World Class Net Promoter Score for Service and Installation

  • 7%

    Top Ranked Nationally for First Call Effectiveness

  • 24+

    Years of Average Experience for Product Specialists

Proven Performance

The Numbers Behind Our Service Promise

Our service excellence is defined by measurable results that directly impact your business operations:
  • 70+ factory-trained technicians across Wisconsin, Minnesota, and Iowa providing truly local support, with 13+ average years of experience
  • 30% of service calls are able to be fixed remotely
  • Local service call dispatchers with 12 years of average experience, using GPS coordinates to connect you with technicians quickly
  • 90% of service calls resolved with parts already in our service trucks
  • "One Visit" solution approach that prioritizes complete resolution over arbitrary response times
an image of EO Johnson's service support team in Wausau, WI.

Our Commitment to Efficiency Also Extends to Our Help Desk

Representatives resolve issues virtually and at no cost to our clients, eliminating the need for on-site visits. This multi-tiered approach ensures the fastest possible resolution while maintaining the quality service that has earned us recognition, including Ricoh RFG Circle of Excellence status and the prestigious Toshiba ProMasters Elite certification — credentials achieved by only the most dedicated service organizations.

Need support now?

Call 844.342.5365
HelpDesk

Quick Support Options

We're Here When You Need Us

Choose from multiple ways to connect with our service team for fast, responsive support whenever your business technology needs attention.
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Immediate Phone Support

Our service team is ready to take your call and provide immediate assistance with your equipment needs. For copier and printer service, please call us at 844-342-5365. If you need help with production print and finishing equipment, you can reach our specialized team at 844-236-7567. Our technicians are available Monday through Friday from 8 a.m. to 5 p.m. to answer your questions and address your service needs.

Call 844.342.5365
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Online Service Request

You can submit your service request directly through our secure online form at any time of day or night. Once we receive your request, a member of our local service team will respond promptly to address your needs and schedule support. This option is perfect for non-urgent issues or when you prefer to explain your service needs in writing.

Submit Your Request Now
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Request Supplies

Running low on supplies shouldn't slow down your business operations. Use our convenient online ordering system to request toner, paper, and other supplies. Tell us exactly what you need, and our team will work diligently to deliver your supplies as quickly as possible.

Order Now
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Digital Business Solutions

We offer a range of electronic services designed to simplify administrative tasks and enhance efficiency, including:

  • Electronic Invoicing: Receive all invoices electronically by designating your Accounts Payable representative.
  • ACH Payment Processing: Automate your payments with secure direct withdrawals from your financial account.
  • Remote Diagnostics: Benefit from proactive equipment monitoring that alerts our service team to potential issues.
  • Customer Portal: Access our interactive, mobile-friendly platform for real-time information on equipment, supplies, and service history.
Sign Up Now

Our Sustainability Initiative

Print For The Planet Recycling Program

We're committed to helping reduce environmental impact through responsible toner recycling. Most toner containers are made of recyclable plastic that can be processed through local programs, minimizing transportation and energy use. To determine if your toner containers can be recycled locally, follow these simple steps:

  • Step 1: Check the container for the plastic code number inside the recycling symbol
  • Step 2: Contact your local recycling program to verify that they accept this type of plastic
  • Step 3: Recycle locally when possible for the most efficient environmental outcome

When local recycling isn't an option, our manufacturing partners offer dedicated recycling programs. Ricoh, HP, Canon, and Toshiba each provide straightforward solutions for returning and properly processing their products.

an image of a person holding a piece of paper with the universal recycling symbol on it.

  • "If we call for service on a printer, someone is here the same day. We can't afford to have downtime. That's huge for us." 

    Alica Streich
    Controller, Synergy Cooperative

  • “Our Ricoh copier is a great product with few problems, but if something does need servicing, the techs are there within a few hours. Always helpful, knowledgeable, and prompt service.” 

    Jan Fick
    St. Paul’s Lutheran School

  • “Fantastic prompt and friendly service. The Service Tech was extremely informative in letting us know what the problem was.”

    Eric Arneson
    Flex Craft

Frequently Asked Questions

Find answers to the common questions about our service and support capabilities.
How do I request service for my equipment?

Current customers can submit service requests on our website at any time. For immediate assistance, you can also call our dedicated service lines:

  • Copier and printer service: 844.342.5365
  • Production print and finishing: 844.236.7567

Our help desk representatives have technical backgrounds and can often troubleshoot issues remotely, minimizing downtime without the need for an on-site visit.

What security measures do you take when servicing equipment?

As a SOC 2 Type 2 audited company, we maintain strict security protocols when handling customer equipment and data. This ensures we follow comprehensive security measures when servicing network-connected devices like copiers and printers that could otherwise present security vulnerabilities.

What makes your service distinct from that of other providers?

Our technicians resolve 90% of issues with parts they already have on hand, reducing downtime and avoiding delays. If a part needs to be ordered, we’ll notify you right away, while still aiming for a one-visit solution to get you up and running as quickly as possible.

Do you offer preventative maintenance?

Yes. Our proactive service offering uses diagnostics to allow your printers to be monitored remotely. The proactive approach means that potential issues are identified before they become major problems. These services are available when you enable them for your devices, helping protect your equipment and reduce unexpected downtime.

How are your service technicians trained and certified?

Our 70+ service technicians are factory-trained and hold industry certifications, ensuring they can support equipment from all major manufacturers. Our service excellence has earned recognition, including Ricoh RFG Circle of Excellence status and Toshiba ProMasters Elite certification—credentials achieved by only the most dedicated service organizations. Additionally, many are cross-trained on multiple brands, allowing them to service diverse equipment. We regularly send our technicians to specialized training schools to keep their skills current with the latest technologies and service techniques.

Get Fast Remote Support

Let our expert technicians diagnose and repair your equipment without waiting for an on-site visit. Our proactive services provide immediate troubleshooting for faster resolution.
Register for Proactive Services