Customer-centric project management processes are supposed to help give customers a flawless experience while working to improve business productivity, communication and organization. So why are many failing to meet expectations?

Congrats! Your small business is growing. Projects are bigger, profits are up, and you’re headed into the new year excited about the future. You’re proud of the success—but what’s that nagging feeling waking you up at night? Is it time to hire a business consultant?

Most of us feel relief when our GPS says, “You’ve arrived at your destination”, especially after driving in an unfamiliar city dense with traffic. Dealing with the glut of daily document flow into your business in the form of emails, invoices, payments, social media data and more is a ‘traffic jam’...