Case Study
Benedict Sales & Service Upgrades its Printer Technology & Support
Benedict Sales & Service streamlined its print infrastructure and incorporated managed print services, which provided an improved printer fleet and more responsive service.
Service Provided
Managed Print Services
About Benedict Sales & Service
Benedict Sales & Service, headquartered in Altoona, WI, provides service and equipment for commercial refrigeration, commercial HVAC, food service, and beer line systems.
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The Challenge
Benedict Sales & Service faced ongoing frustrations with their previous printing services provider, stemming from both equipment performance and network compatibility issues. The machines frequently malfunctioned or failed to integrate seamlessly with their IT infrastructure, causing disruptions that impacted productivity. Compounding the problem was the supplier’s lack of responsiveness and technical expertise - when issues arose, support was slow and ineffective. This left Benedict Sales & Service without the reliable service and support they needed. As a company with clear plans for future growth, they recognized the importance of scalable, dependable technology solutions that could evolve with their business. The limitations of their existing provider made it clear they needed a partner capable of delivering robust equipment, network-ready solutions, and responsive, expert support to meet both current demands and future expansion goals.
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The Solution
To address Benedict Sales & Service’s challenges, EO Johnson conducted a comprehensive print assessment to evaluate their current setup and identify opportunities for improvement. Based on the findings, EO Johnson recommended the right mix of equipment to resolve existing issues and better align with the company's operations. As Benedict Sales & Service expanded to new locations, EO Johnson proactively scaled their support, providing tailored print solutions and installing the appropriate equipment to meet the demands of a growing business.
Today, Benedict Sales & Service operates with 20 printers and copiers under EO Johnson’s managed print services program, which includes Printinista for automated, timely toner delivery to keep operations running smoothly. What really sets the partnership apart is EO Johnson’s ongoing commitment to service. “The biggest outcome of working with EO Johnson is that I don't need to think about our printing, copying, and faxing equipment. I have plenty of other things to worry about in operations, so I appreciate not needing to think about this," said Tony Benedict, Owner and President of Benedict Sales & Service.
Results that Make a Difference
Streamlining Print Operations to Support Growth
From strategic fleet management to proactive supply replenishment and responsive service, EO Johnson’s solutions have streamlined printing operations and supported Benedict Sales & Service’s continued growth.
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Better Printer Fleet Management
A comprehensive print study and financial analysis of current equipment laid the foundation for a managed print program - having the right equipment in the right places to better assist with daily operations.
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Ongoing Business Reviews to Support Growth
Annual business reviews ensure the organization’s printer fleet is aligned with operational growth.
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Automated Printer Supply Replenishment
Proactive replenishment of printer supplies has centralized the supply process, ensuring toner is there when it’s needed.
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Improved Service Experience
When a printer does need service, it’s handled quickly to minimize operational downtime.
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“EO Johnson sits with us every year to assess our needs, go over options, and find the best fit for our business. They make it easy, and I appreciate that.”
Tony Benedict
President and Owner, Benedict Sales & Service
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