Case Study
Reliance Bank Modernizes its Printing
Reliance Bank partnered with EO Johnson to modernize its technology environment and streamline operations. Through a comprehensive managed print program, the bank replaced outdated, inefficient equipment with reliable, centralized solutions.
Services Provided
Managed Print Services | Managed IT Services
About Reliance Bank
Reliance Bank opened its doors to the community of Faribault, MN in 2007. It is now a well-established financial services leader providing a full line of personal and business banking products with a community focus.
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The Challenge
Reliance Bank, a community-focused financial institution, faced growing demands on its technology infrastructure and print environment. Outdated printers scattered across two locations led to inefficiency, higher maintenance costs, and an inconsistent user experience.
As IT Director Shannon Fawley explained, “We had really old, small, inefficient printers scattered all over the bank.” Managing toner levels, maintenance, and supplies was time-consuming and required constant staff attention.
With limited IT staff, the bank needed a trusted technology partner to help ensure reliability, security, and consistency across both locations without overwhelming internal resources.
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The Solution
EO Johnson, already a trusted partner through Locknet Managed IT Services, helped Reliance Bank consolidate and modernize its print environment.
Working closely with the bank’s leadership, EO Johnson implemented a Managed Print Services solution that replaced numerous small printers with a network of modern, efficient multifunction devices strategically placed throughout both branches.
This transition streamlined printing, reduced costs, and allowed staff to focus on customers rather than technology issues.
EO Johnson also simplified the print environment by remotely monitoring toner levels and automatically shipping replacements when needed, handling issues quickly through a web-based dashboard and responsive support team, and providing regular technology reviews to keep systems up to date and aligned with the bank’s needs.
Fawley shared, “I honestly forget the printers are there because we don’t really need to do much with them anymore.”
EO Johnson’s partnership has also supported Reliance Bank’s broader growth and innovation goals. Todd Markman, President of Reliance Bank, noted the alignment between the two organizations. “It’s innovative — we have ideas together and they work. That confidence allows our staff to move forward with the products and services that make a difference for our customers.”
Results & Impact
Efficiency, Consistency, and Peace of Mind
With EO Johnson’s Managed Print Services, Reliance Bank transformed its printing and technology management. The result is a more efficient, reliable, and consistent operation across both branches that frees staff to focus on what matters most — serving customers.
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Reduced downtime & maintenance
The newer, more capable print devices “just work.”
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Lower operational costs
Consolidation and automation of printer supply management.
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Ongoing innovation & support
Biannual technology reviews ensure alignment with evolving banking technology needs.
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Improved staff productivity
Employees can focus on customer service instead of troubleshooting technology.
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“EO Johnson is a trustworthy partner who makes technology simple, reliable, and easy to manage. They’re truly an extension of our team.”
Shannon Fawley
IT Director, Reliance Bank
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