Case Study
Smart Printing & Seamless Production at Silver Spring Foods
Every minute counts in food manufacturing, so efficiency matters. Silver Spring Foods partnered with EO Johnson to streamline their print environment, reduce downtime, and give their IT team the freedom to focus on innovation instead of printer maintenance.
Service Provided
Managed Print Services
About Silver Spring Foods
Silver Spring Foods, headquartered in Eau Claire, WI, is recognized as the world’s largest grower and producer of horseradish. With six locations, their mission as a condiment company is simple—to make food taste better.

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The Challenge
As Silver Spring Foods grew, the company faced mounting pressure to keep production and administrative systems running efficiently across multiple facilities. Their expanding operations, spanning six locations and two states, meant increasing demands on IT resources and a growing fleet of printers and copiers.
Maintaining over 75 devices had become a logistical challenge. The IT team was spending too much time monitoring toner levels, managing service issues, and troubleshooting printer problems instead of focusing on strategic initiatives like cybersecurity and systems engineering.
In the fast-paced food manufacturing industry, downtime and inefficiency directly impact production and profitability. Silver Spring Foods needed a reliable technology partner that could proactively manage their print infrastructure, streamline operations, and support their commitment to continuous improvement.
“We’re always looking to leverage technology to be more efficient—not only in production, but in how we work with our customers and each other,” said Eric Rygg, President, Silver Spring Foods.
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The Solution
EO Johnson partnered with Silver Spring Foods to implement Managed Print Services (MPS) across their enterprise. After conducting a comprehensive assessment, EO Johnson optimized the company’s printer fleet, reducing the number of devices from over 75 to 40 and strategically placing the right equipment in the right locations.
Through proactive monitoring and supply management, EO Johnson ensures that every device remains stocked, serviced, and operational. Toner and parts are automatically replenished before an issue arises, eliminating day-to-day disruptions and freeing the IT team from routine maintenance tasks.
This partnership provides transparency, control, and peace of mind across all six locations. With EO Johnson’s support, Silver Spring’s IT department can now focus on higher-level initiatives that drive business value.
“EO Johnson helps us avoid disruption and downtime every day. They’re monitoring toner, parts, and supplies before a problem even occurs,” said Noah Wallace III, IT Director at Silver Spring Foods.
EO Johnson’s team also provides ongoing business reviews, ensuring Silver Spring’s print technology evolves with their business needs over time. Their approach is rooted in trust and long-term partnership rather than transactional sales.
“EO Johnson earned our trust by coming to the table with real conversations about our needs today and what they’ll look like five years from now,” added Noah Wallace III.
Proven Partnership. Tangible Results.
Efficiency That Scales with Growth
EO Johnson’s reliable service and proactive monitoring eliminated daily disruptions, simplified print management, and created consistency across two states. Silver Spring Foods now enjoys predictable costs, higher uptime, and a trusted partner invested in their long-term success.
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Fleet Optimization
Printing devices were reduced from 75 to 40 across six locations and two states.
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Increased Uptime
Proactive monitoring eliminates printer-related downtime and disruptions.
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IT Efficiency
IT resources are freed up to focus on cybersecurity and infrastructure innovation.
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Budget Control
Clear oversight of costs and predictable print management expenses.
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“EO Johnson is more than a vendor. They’re a trusted and reliable partner who solves real-world problems we face every day.”
Noah Wallace III
IT Director, Silver Spring Foods
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